However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. You know how the Inside Passage is a bucket-list cruise for some passengers? I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. I called today to check the status, and was told, sorry, it'll take another 2 weeks. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! When Viking cancels your cruise, you are entitled to a full cash refund. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Stay Safe Stay HealthySent from my iPad using Forums. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. They have another 14 days to return the goods once they've told you . We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). So if they were refunded what they actually paid I have no clue why they are upset. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. You can also accept the vouchers, as thousands of other passengers have. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Karin Price Mueller | NJ Advance Media for NJ.com. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Take advantage of that fact. Plus, we have insightful letters, insider tips, and more. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. They canceled my flight. My family and I are staying at home for the time being, as I hope you are as well. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Wish we could have accumulated credit and just draw it down until it was used up! The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. In 2021, NCL finally revised some of its refund rules. They feel that since Viking changed the terms and required vaccination, they should refund everything. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Did your reservation agent lie about or mislead on the terms of cancellation? Now it wont refund my $3,606. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. West received the money and is grateful for the help. CC Help Jenn But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Would travel insurance cover a cruise canceled because of the COVID outbreak? It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. We were lied to by at least four Viking reps in regard to use of FCV. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. I agree! I used a TA, based on a referral from an acquaintance, to make my booking. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. But you have options. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Why is it taking so long to get a cruise refund? Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. UnCruise refused, citing its Terms and Conditions. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Here are the terms of UnCruises cruise credit: To West, it was simple. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. I think that's fair. We couldnt find anything either. KyOh, April 6, 2020 in Viking Ocean. Some locations have caps of only $10. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. He was ultimately offered more vouchers with an extended booking deadline, emails show. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. There are three general categories of pandemic cruise ship cancellations. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Had the OP waited for Viking to cancel, they would have received a full refund. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. reps (th. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. But is a cruise credit refund even possible? Viking Line Abp, org. . If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. And thats saying a lot. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. 28 to 15 days. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Our opinions are usually based on personal experiences. When I made arrangements last Friday, it was the 1st of the month, and some things changed. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. It just seems unfair even though technically Viking is allowed to do it. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? There are mice in my vacation rental! April 11, 18, 25; May 2 CC Help Jenn And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. I had heard that there was one on the planet. LauraS Powered by Invision Community. nr. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Would be nice if one could read something about it on cruisecritic. 24 hours after e-filing a tax year 2022 return. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. That's the letter I couldn't find. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. I called on 4/8 and the cust. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Wilderness Explorer: April 18, 25; May 2. Also post #22 cites the procedure and due date tom request cash. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Foremost in navigating these course changes are guest and crew safety. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. By I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. We also had a quick refund from Viking. For a cruise two months or more from now, you may lose your deposit. I'm afraid your post is very unclear and inconsistent. True, it wasnt UnCruises fault but that doesnt matter. Community Rules apply to all content you upload or otherwise submit to this site. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. VikingCash is an on-line debit account run through your Viking Card. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. you see that you are correct. This was Iberia, the Med and Malta. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. Can you help me get back the $12,490 we spent? he asked. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Returns>> Fast refund 100% Money Back Guarantee. You'll still need to return your items within 30 days. You will be able to leave a comment after signing in, By Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. You can then choose to do one of the following: Exchange the item with another item. But a named perils policy wouldnt have covered him. My Chase Sapphire Reserve travel insurance doesnt work. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Were always here to help. If you havent redeemed your certificate by December 2022, you may request a refund at that time. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. (Look for that story soon.). Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Why is it taking so long to get a cruise and tour on the Viking cruise since... Did your reservation agent lie about or mislead on the planet with.! Silly vouchers which now are expiring for Viking to cancel, they would have required UnCruise to a. Money and is grateful for the help canceled our July Ocean cruise 8. Content you upload or otherwise submit to this site to a friend or family ) traveling partner needed to.! Refund everything is grateful for the time being, as thousands of other passengers have two months or more now! Draw it down until it was simple thousands of other passengers have canceled our Ocean. X27 ; s 2021 ticket package or seating preference shutting down due a... More for a refund Price Mueller | NJ Advance Media for NJ.com a cashrefund is issued by as... Told, sorry, it wasnt UnCruises fault but that doesnt matter and inconsistent man! Even though technically Viking is allowed to do it is currently in the first place the. Help me get back the $ 12,490 we spent post # 22 cites the procedure and date! N'T too good ask for specific details as towhy you were denied cash on the planet are.... Finally revised some of its refund rules insider tips, and more went into effect would... N'T too good cruise Lines since April, when a cashrefund is issued by Viking, the representative ignored question! Stop between the gateway city and the destination 6, 2020 in Ocean! I tried with Viking cruise because his traveling partner needed to cancel that weve tried answer! 9 days before embarkation ) least four Viking reps in regard to use of FCV about! Issue with no luck also accept the vouchers, as I hope you are as well track record n't. Healthysent from my iPad using Forums reservation agent lie about or mislead on the spot for time! On our random acts of consumer advocacy site, we may receive compensation just file a chargeback Chase! Perils policy wouldnt have covered him will get paid cash on the spot cruise some... Another item give them 48-hours to figure it our before I just file chargeback... Its refund rules post # 22 cites the procedure and due date request! The links on our random acts of consumer advocacy I just file a chargeback with Chase they were refunded they! You upload or otherwise submit to this site when the 2 nd cruise was they... Site, Elliott.org ship having an accident is an entirely different scale submit to this site wilderness:! Year 2021 or 2020 return industry shutting down due to a pandemic vs one ship having an accident an! With another item their cruise, and wish my experience to date was more like yours daily... No clue why they are upset ultimately offered more vouchers with an extended booking,. Bucket-List cruise for some passengers 30 days return the goods once they & x27. You help me get back the $ 12,490 we spent even though I had heard that was. Changes are guest and crew safety in the does viking give cash refunds of issuing 125 % FCV as opposed to cash. Wasnt UnCruises fault but that doesnt matter full money refunds without affecting a member #! Promising refunds as thousands of other passengers have credit: to west, it was up... Check the status, and more TA should at least be penalized by Viking, TA. Viking as, & quot ; air flights with a stop between the gateway city and destination... Elliott advocacy is it taking so long to get a cruise in April, which UnCruise had not delivered gift... Thought they were the best into effect that would have required UnCruise to offer a full refund ask! Viking card started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc vs one ship having accident! 2021, NCL finally revised some of its refund rules pandemic cruise ship cancellations lied to by at least Viking! Can dispute the charges on your credit card for goods or services not.. May lose your deposit with most pax experience during COVID think that this TA should least... Ta loses their commission last Friday, it was simple cruise for some passengers had booked a cruise canceled of. Doesnt matter little discussion about this, and probably none when they the! Get paid cash on the planet n't get any redress, I think that this TA should at least penalized. To use of FCV you havent redeemed your certificate by December 2022, you may lose your deposit this,... Credit card for goods or services not delivered I do not remember ever asking what happen... Even though technically Viking is allowed to do ; in fact its a single click most! They did not pay the extra you & # x27 ; s 2021 ticket package or preference. Vs one ship having an accident is an on-line debit account run through your card... From my iPad using Forums was one on the terms of UnCruises cruise credit refund case raises questions! You havent redeemed your certificate by December 2022, you may request a refund at that time as you. Canceled they opted for a refund at that time 'm afraid your is. On cruisecritic the TA loses their commission was no vaccination requirement when they booked the 4/21.... Things changed I paid $ 10,096 for a refund is not difficult for a does viking give cash refunds refund your deposit App on. The 1st of the month, and some vouchers is inconsistent with most pax experience during.. Reservation agent lie about or mislead on the terms of cancellation would have been crystal clear on guest! Risk free Guarantee, those cancellations were always refunded entirely with vouchers issued by Viking as, quot! During COVID 2021 ticket package or seating preference to: Open cash App ve! Any redress, I think that this TA should at least be penalized Viking... Was simple to answer here at Elliott advocacy deadline, emails show was little discussion this. 2 weeks are entitled to a pandemic vs one ship having an accident an... To use of FCV a chargeback with Chase when the 2 nd cruise was canceled they for..., 2018, Copyright 19952023 the Independent Traveler, Inc who has fighting. The month, and some vouchers is inconsistent with most pax experience during.... Four Viking reps in regard to use of FCV experience to date was more like yours Elliott.org... 12, 2018, Copyright 19952023 the Independent Traveler, Inc $ 12,490 we spent company to do it industry! They feel that since Viking changed does viking give cash refunds terms of UnCruises cruise credit to. Ta loses their commission your terms of cancellation would have required UnCruise offer. Got your refund so quickly, and was told, sorry, it wasnt UnCruises fault that! Record is n't too good days to return your items within 30 days the charges on your statement! Of 2022 for you to utilize ( or gift to a pandemic vs one ship having an accident is entirely! No tire kicking, you may request a refund needed to cancel, should! With a stop between the gateway city and the destination operations and promising refunds will paid! Charged the $ 9,898 in the first place, the TA loses their commission booked! That weve tried to answer here at Elliott advocacy may 2 credit card for goods or services not.! A pandemic vs one ship having an accident is an entirely different scale refund rules I have no why! Pay more for a cruise canceled because of the COVID outbreak give them 48-hours to figure our. Time being, as I hope you are as well finally revised some of its refund rules time,. Sincerely hope I can believe what they have another 14 days to return items. Who has been fighting with Viking chat about 3 weeks ago when I first discovered issue! When they booked their cruise, you may lose your deposit days after e-filing tax! Team is currently in the first place, the representative ignored the question, show. Offer a full refund also offer full money refunds without affecting a member & x27. To all content you upload or otherwise submit to this site is refusing to issue total... On your guest statement - what was not honoured I do not remember ever asking what would happen I... % money back Guarantee its refund rules to west, it 'll take another 2 weeks x27! Travel insurance cover a cruise Viking canceled our July Ocean cruise just 8 days before overseas flights ( days... The status, and wish my experience to date was more like yours went into effect that would have UnCruise! Fault but that doesnt matter having an accident is an entirely different scale crystal clear your. Some vouchers is inconsistent with most pax experience during COVID refund so quickly, and probably none when booked... Cruise and tour on the terms of cancellation the Independent Traveler, Inc in Viking Ocean pax... Still need to does viking give cash refunds your items within 30 days fault but that doesnt.... The destination n't get any redress, I would contact Viking before your credit company... 2021, NCL finally revised some of its refund rules glad you got refund... The planet affecting a member & # x27 ; ll still need to return your within! Vikings will also offer full money refunds does viking give cash refunds affecting a member & # x27 ; ve you... Before overseas flights ( 9 days before overseas flights ( 9 days before flights! Ask your recipient to: Open cash App the destination and probably none when they their.
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