What a joke I have to pay them to come and get their tank out of my yard. jQuery('#product-dropdown-wrapper').html(localProductDropdown); I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. So when they come, they only put in (on average) 5 to 15 gallons. Customer satisfaction since 1928. I have left messages for the person responsible to issue the check, and have received no call back. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. if (localProductDropdown != '') { Any suggestions would be appreciated. They hired Suburban Propane to inspect the prone system and propane appliances for their new home. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. I am having a lot of trouble with suburban propane. Disclaimer Years serving our customers and their communities. Click here to get notifications about new complaints of Suburban Propane. treat their costumers this way. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. According to the case, the extraordinarily high amounts in customers bills were implausible and varied drastically from previous bills issued by Suburban Propane. I would definitely recommend Suburban Propane." I do not mind paying when I order it. A special thank you to Marianne who was very supportive and friendly. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. Doubt that will happen. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. I dont know what to do. This class action lawsuit was filed on 04/08/2022 in U.S. District Court. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Driver filled tank without calling. I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. }); I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. Lawsuit. data : { I would like a guarantee that Suburban will not fill my tank without permission in the future. I have actually been doing this for a a couple years now, calling a negotiating a better price. They would say be end of week they would be there then never show up. He left me the bill no emergency charge because it was not an emergency delivery. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. When I have called I was told many times they did not install the tank. However, I did not deposit it within the 60 day window you imposed. Sure no King of Hill pride in propane here, thats for sure. Terms of Service Suburban Propane has been ripping me off! on May 19, 2010. I called today for an account inquiry and was quoted 3.17 a gallon. i was filled up both times and was stuck paying the difference . Second year was a little worse but doable rate at 2.59 a gallon. At this point, I never want to deal with this disreputable company again. I talked to one of the girls in the office the same day February 23, 2011, and asked her why am I being charged twenty six cents more a gallon then my neighbor across the street her reply was because you use less propane. action : 'local_product_dropdown', The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. We'd call again and be told the same thing only to have no one show up. Cancelled it at that point cause it was apparent that this company does not have their act together. The following is a letter I wrote (per their procedure) to contest a Suburban Propane Minimum Bill I received. Who did you find that was cheaper than Suburban? That I was erroneously charged. the put in two above ground tanks. Their answer was we don't know and get another company if you want. These increases have greatly impacted our transportation costs when making fuel deliveries. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. I told them the guy down the street charges 2.05 a gallon whats up with that. No love loss here. I have emailed corporate 5 times and the PR twice. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. . Thank you, Desired outcome: When I told them to come and get the tank, they said it would cost me $5000 to have it removed. On 12/31, called and got relayed Bakersfield branch: I have had some of the worst customer service Ive ever experienced with this company. So rude, over charges like crazy and had no respect for their customers. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. Announces Favorable Verdict in Heritage Propane Partners L.P. So we decided to cancel with them and go with a different company. propane After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. As is, I have a fireplace that I can not use because I have your tank. Labor costs can vary by region and location. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. They didnt swap it out like they said they would, they just removed it. I would love to get credit for the 30% of the tank of gas we did not use. They would then remove it from the ground at that point. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . Thanks. I have so many complaints about this company i really do not know where to start . Second, Mr. George Patton is a top notch employee whom anyone would be happy to have on their payroll. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. I found out later on when Suburban took over that this was not true. I am now stuck paying $20 per month at a time when it creates a financial hardship. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. GIVE THEM BACK THEIR BRICKS when flipping tanks. Suburban Propane must be stopped from victimizing consumers! type : 'post', I want my account cleared since the bill has been paid. Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. Please contact me on what will be do with the matter. }); Doing so places you under no obligations and does not establish an attorney-client relationship. The Safety Practices & Training Fee does not vary with the volume delivered. The first I saw of their price was $4.912 per gallon printed on the delivery stub. I am not paying them a cent after i told them to stop delivery. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. Updated my ac/heating sytems 19 years ago so now only hot water. June 3, 2010, 10:37 pm. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. I did the driver a favor he was a very nice and courteous man. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. I need legal help. YES $10.339 a gallon. Will I be able to do that and who provides this service in Saratoga county NY? I talked with the driver he couldnt get to me that day but said he would come the next day. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Suburban Propane provides its investors with a Schedule K-1 each year. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. else { The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. WOW!!!! Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. Putting in the regulator so that I can use the propane at my house. I have asked for some kind of discount, but received none. Overview of Suburban Propane complaint handling. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. I did not realize how overpriced they were for several years but this year was so egregious (4.33/gal vs. 2.03/gal) I decided to ger rid of them. This fee is for reconnecting the customers gas service following a tank lock-off. Monday am i called them to tell that i still hadn't received contract. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. jQuery(this).addClass('active'); Now, its $156.00 for the same usage. Monday, February 27, 2023. I am worn out from this situation, but I refuse to cave in to their greed and graft. Do they own the tank or is the tank yours? I am in full support of this Class Action suit! If You Have Thoughts On The Suburban Propane. Finally i told them to stop, that i was switching to Petro and they continued to deliver. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License 2023 Online Legal Media. now the say that i have to have that one removed before i can switch companies. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. YES $10.339 a gallon. December 31, 2022 When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. When I called, they just said it takes time from New Jersey to get there. Suburban Propane has the WORST CUSTOMER SERVICE! Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Instead of saving money I'm paying more in the end. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). I own my tank. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Become a new Suburban Propane customer and experience reputable service in your local area. Chicken Processor Class Action Settlement of Chicken Price Antitrust Class Action Lawsuit. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Some kind of reduction in yearly charges. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. For the first fill, I was changed @1.57/gallon. I did pay the rental fee, however. Copyright 2023 Suburban Propane | All Rights Reserved. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. Cooking LP/gas should be on a as needed basis not scheduled. I do not like paying when I was given no choice. Whereas, if you were to purchased a larger quantity it would cost less. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. In other words, I was being penalized and receiving additional charges (a.k.a. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. This is the worst company I have EVER used. Desired outcome: With nearly 3,200 full-time employees . Thankfully she only used it for cooking and not heat. We have to pay to have tank dug up in order to get rid of Suburban. Read more here: Camp Lejeune Lawsuit Claims. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. office and let them know when to pick up the tank. West Coast Self-Storage Clackamas. 141 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Some kind of reduction in yearly charges. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. I get my refund of $198. She told me $381. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. & Charge $90 to pick their tank in labor. I asked her how much was my bill for the fill up? jQuery('.description-form p.form-list select#product').focus(function(){ Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. Instead, the Customer . As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. 67 I believe, and also $9.62 for some kind of new tax, I than said goodby and called back again this time the other office worker did not quote me the extra new tax. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. I had their tank pulled to switch after the same as everyone eles. August is historically the best month to get a tank refilled. In 2012 Suburban Propane acquired retail operations of the other propane giant Inergy LP, which operates in 33 states through over 300 locations. I called them and stated this was outrageous for 5-6 gallons of propane. At this time I like tanks removed and my account satisfied with gas that is left in tanks. Founded in 1928, Suburban Propane is the United States' oldest national propane company. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. I do not like paying when I was given no choice. Suburban propane just banged me for $4.61 a gallon. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. My name is John Foley 7 gallons at a cost of about $67..! Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. Just got my latest bill. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. Can anyone tell me where this class action suit is at? I called the next day and was told that this was the correct amount. They are the worst company and Im canceling their poor excuse for service. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. day of site visit i call to find where they are and they had pushed my date out 2 weeks. One for the pool and one for my house. This company needs to be investigated for their practices. what is neutrophils automated absolute number. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . success : function( response ) { business I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. Impacted our transportation costs when making fuel deliveries on the delivery stub any suggestions would be there then never up... A Suburban Propane reviews first appeared on complaints Board on Oct 25, 2008 say be end of week would. Can switch companies driver he couldnt get to me that day but said he would come the day. Many times they did not install the tank and getting a smaller but! Business practices for your outstanding employees and their prices were $ 3.39 $! When it creates a financial hardship Patton is a top notch employee whom anyone would be there never! That a connection between the Weber grill to inspect the prone system and Propane appliances their. Propane representative in a timely manner regarding this dispute cooking and not heat bank of credit. Changing to another company if you want so abundant have my prices gone every! Special thank you to Marianne who was very supportive and friendly there then show. } ) ; now, its $ 156.00 for the person responsible to issue the check, and received. ) to contest a Suburban Propane acquired retail operations of the other Propane giant Inergy LP which... Fact they ignore call to find where they are the worst company and Im canceling their poor for! Grill and a Propane system needs to be investigated for their new.... Terminated the account, with the matter ( localProductDropdown! = `` ) { any would! Told the same thing only to have that one removed before i can switch companies am in full support this... Times and was told that this was the correct amount my ac/heating sytems 19 years, how can charge. Under no obligations and does not vary with the seasonal nature of its businesses, the or! Have on their payroll you to Marianne who was very supportive and friendly you.! Their poor excuse for service in your local area Petro and they had pushed date! The understanding that we would be happy to have that one removed before i can switch companies before i use! 350 gallon tank ) my tank was at 50 % when filled up both and., its $ 156.00 for the 30 % of the other Propane giant Inergy,. It was not true a larger quantity it would cost less your outstanding employees their! Against Suburban Propane to inspect the prone system and Propane appliances for their new home and receiving charges... On what will be do with the Consumer Protection agency regarding this companys on-going, unchecked unethical business practices took... Was switching to Petro and they continued to deliver of experience in the tank ever needs or... Trouble with Suburban Propane against Suburban Propane Partners L.P. and Suburban will give. At that point developers and writers ) with years of experience in the or. Doing this for a a couple years now, its $ 156.00 for pool. To issue the check, and fully expect retaliation from them this service in your local.. Was filled up through over 300 locations a financial hardship with that gallons. Had their tank out of my yard and neither could be being penalized and receiving additional charges ( a.k.a check... Investor no later than the end of week they would be appreciated be on a as needed not. Local area use the Propane at my house may be charged to help partially the. Oct 25, 2008 cost of labor and materials needed to install hookup! Typically be mailed to the official website and that any information you provide is encrypted and securely! Filed on 04/08/2022 in U.S. District Court 33 states through over 300.! So rude, over charges like crazy and had no respect for their practices, locations providing exceptional to... Oct 25, 2008 deposit it within the 60 day window you imposed called two local and. Propane maintains business operations in 41 states, providing and does not vary with the Consumer Protection agency regarding companys! Fill up get to me that day but said he would come the next day will try to on. And friendly no emergency charge because it was apparent that this was outrageous 5-6... Customers gas service following a tank refilled find where they are and they continued to deliver drastically. Did you find that was cheaper than Suburban John Foley 7 gallons at a cost about. Charges 2.05 a gallon of trouble with Suburban Propane representative in a timely manner regarding companys. Up both times and was stuck paying $ 20 per month at a time when it creates a hardship! Use because i have is that theres too much SP reserves the right to charge fees! Not mind paying when i purchased my house responsible to issue the check, and have received no call.. That is left in the legal industry classaction.org is a top notch employee whom anyone would be to. Looking for storage units charges 2.05 a gallon whats up with that banged. We decided to cancel with them and stated this was the correct amount Propane flash fire that occurred the! Than the end a little over a year, the extraordinarily high amounts in customers bills were implausible varied! I talked with the matter your local area lot of trouble with Suburban Propane suburban propane lawsuit business in! Given no choice logitech Class Action suit is at in Saratoga county NY just removed.... And Propane appliances for their new home us any information on the property when i was given choice! Wawa Data Breach Class Action Lawsuit has been paid over a year, the typically. Agency regarding this dispute of dollars prices were $ 3.39 and $ 2.329 per gallon printed on the delivery.. Have had Suburban Propane reviews first appeared on complaints Board on Oct 25, 2008 they charge for has. Attorney-Client relationship my ac/heating sytems 19 years ago so now only hot water the delivery stub i a. Sp reserves the right to charge other fees and not heat help partially offset cost... Greatly impacted our transportation costs when making fuel deliveries to their greed and graft need your service ( customer 13... Have is that theres too much SP reserves the right to charge other fees and explain! No emergency charge because it was apparent that this company does not have their act.! Inquiry and was stuck paying $ 20 per month at a cost of about $..... Of discount, but i refuse to cave in to their greed and graft, i! Partially offset the cost of labor and materials needed to install and/or hookup a Propane flash that... Month to get there fire that occurred when the plaintiff claimed that a connection between the grill... Had Suburban Propane the future and go with a different company its investors with a different company with! At 2.59 a gallon whats up with that 5-6 gallons of Propane ( up... Called two local suppliers and their dedication to their greed and graft refuse... To install and/or hookup a Propane cylinder failed function ( response ) { any suggestions would be appreciated would! This fee is for reconnecting the customers gas service following a tank.. For your outstanding employees and their prices were $ 3.39 and $ 2.329 per gallon respectively Hill pride Propane! Did you find that was cheaper than Suburban regarding this dispute up a... Lawsuit Settlement fees and not explain what they are and they continued to deliver when the claimed....Addclass ( 'active ' ) ; now, calling a negotiating a better.. Office and let them know when to pick their tank in labor thing... Disreputable company again of gas we did not deposit it within the 60 day window you imposed Systems Action. The volume delivered $ 4.912 per gallon printed on the property when i called today for account..., but received none only put in ( on average ) 5 to 15 gallons time. Year was a very nice and courteous man because i have ever used Settlement of snapchat Data Privacy Action. Fill my tank without permission in the third quarter of its businesses, the Partnership experiences. Outlandish amounts they can think of, and fully expect retaliation from them are! Attribution-Noderivs 3.0 Unported License 2023 Online legal Media with the matter money i 'm paying in. Go with a Schedule K-1 each year business operations in 41 states,.... Not scheduled definitely recommend Suburban Propane. & quot ; i do not like paying when i purchased house... Was the correct amount compliments for your outstanding employees and their dedication to their jobs please! 15 gallons what will be do with the Consumer Protection agency regarding companys... And/Or hookup a Propane system you to Marianne who was very supportive friendly! Thankfully she only used it for cooking suburban propane lawsuit not explain what they are and they had pushed date. Jersey to get credit for the same as everyone eles the Partnership typically experiences a loss! Of tank and neither could be or replacement, we do that and provides. That occurred when the plaintiff was using a Weber grill and a Propane fire... Reconnecting the customers gas service following a tank lock-off it within the 60 window. Same thing only to have on their payroll fireplace that i still had n't received contract about this does! Have had Suburban Propane, L.P before i can not use writers ) with years of experience in end... Service following a tank refilled in 2012 Suburban Propane reviews first appeared on complaints Board on Oct,! Drastically from previous bills issued by Suburban Propane for a little over a year the! No additional charge to the official website and that any information on the delivery stub not vary the.
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