Upsell does not necessarily mean kids. There are breakfast cards, but we ignore the check-boxes and just write down whatever we want. Lucky enough to have an upper-level suite? Had prearranged no feather anything and he assured me correctly that everything feather had been removed. LauraS Many of The Havens spaces are child friendly, while some spaces are reserved for older and adult guests. A taste of what you'll find on a luxury cruise, Guide to all-inclusive pricing on cruise ships, 20 most luxurious staterooms on a cruise ship. The butler and concierge are not included in the daily service charge and you are expected to provide a gratuity for both. Use your own discretion. Ryan, the personable, professional butler we met during a 10-day sailing on Silver Shadow. This This is just a guideline. But I have never seen anyone wanting their butler rooting around their stuff. the night butler is always available. Europe Yes, there are more items listed but you can also request things not listed. CC Help Jenn A butler serves Champagne to a couple during a sailing in Asia on Azamara Club Cruises. You can certainly ask when you get on board to make sure this is still the case. He also brought coffee, drinks, even in-suite dinners on request. It is your butler's job to get food from specialty restaurants and serve you in your room. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. Royal Caribbeans CocoCay versus MSCs Ocean Cay, which is better? 3. The afternoon canaps are not all that popular, with us either. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Requesting a single non-entree item like a soup or a dessert in advance typically will not incur a charge (as noted, doing so at seating is very disruptive to operations and they MAY decide to charge you if they will even do it.) Or will it all come at once? On Celebrity Cruises, suite guests have complimentary 24-hour in-stateroom dining. Think of these professionals as highly skilled, versatile, super-elite personal-assistant ninjasdevoted to making your voyagecomfortable and carefree. The balcony door came later after he was moody man.. It is a complimentary restaurant. - what are some of the afternoon canaps they offer?see pic above. Several high-end river cruise lines, including Uniworld and Scenic, also offer butler service. Usually you will find items such as binoculars, umbrellas, slippers and more already. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Ask your cruise butler what is available. The pool is tiny. You can't get much better than a hot tub almost all to yourself. There is also a private sauna reserved for guests of The Haven. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. E.g. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and relatedservices, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. And there is reserved seating in the theater to the side. No charge. Pennsylvania My experience: When we have a butler we tend to dine in our room more frequently. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. 19952023, The Independent Traveler, Inc. What do you request from your butler for in the Haven? You don't need your pool towels in the Haven courtyard there are plenty of white towels to grab and use. Being a guest of The Haven with Norwegian Cruise Line means personalized service. :-). on the Escape in May we ordered eggs over easy, filet steak medium, bacon, breakfast potatoes, mushrooms, baked tomato, fresh fruit and a diet coke. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. We tip the nighttime butler as we use them just like any other room service person. 2. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. Butler and Concierge are not included in the Daily Service Charge. Seattle Powered by Invision Community. I only discovered this because I was at the gold/ platinum/diamond party and the maitre d stopped over to visit and I asked her if any of the regular restaurants had french onion soup because we really missed it and she said to me and my sister if there's anything available on the ship that you want just tell your Haven maitre d and they will get it for you. They will do anything you need. I've never had a butler and I have no concept of them. ), You can order room service any time but if you know ahead you'll want it, your cruise butler will certainly appreciate the heads up. I really appreciate any information you can provide. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. Cruise ship travel is changing this year: 7 changes you can expect in 2023. You don't know that of course.. My husband said that for him, finding out in advance made him even more excited for the trip because he could really enjoy the anticipation and build up in a way that he hadnt before. If you know what you want from the other restaurant, make arrangements prior to sitting down in the Haven restaurant. Let your cruise butler know what time you'll be returning to the suite and they can have the bubbling water waiting for you. Mand M's ,gummy bears, peanut butter sandwiches,fruit ,potatochips etc., The conciergeusuallyhas the menus from the specialty restaurants so you can preview them . Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. Once in 2 BR ,once in owners suite.. not sure who was worse. However you can use your butler to order meals or drinks to your cabin. What they do: Butlers act as a personal concierge. With getting drinks-- On the Gem the courtyard valet can get them and it will be covered by your Beverge package. When we were on the Gem the haven Once on a Mexican Rivieria cruise on Crystal, we had a penthouse suite and ate out exactly twice in two weeks andnever unpacked evening clothes. WebThe Haven is your answer! Terms of Service Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. He will also deliver all of your food to your room. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. We have our butler keep bowls of M&Ms (plain or peanut), Gummy Bears, Bar Mix, Chips filled (most go into ziplocks). Often cruise ships have activities that are available to only a select number of people. Specialty restaurants book up quickly at the most popular times (from about 6:30 PM to 8:30 PM) but often they reserve a few tables for suite guests. The Butlers are professionals, and this has always worked like a charm. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. What they do: Butlers assist withpriority check-in, see to it that your luggage arrives in your stateroom, attend to unpacking and packing, make reservations for restaurants, spa treatments and shore excursions, serveafternoontea in the Top Sail Lounge, arrange for private parties in your suite, bring you wine, Champagne, drinks and cigars, and more. He showed us a card that we could check off our wishes on and told us if there was anything else we wanted for breakfast and it was available anywhere on the ship just write it in and he would get it for us. On small ships, reserved seating is for owners suites and above. What they do:Butlers, also referred to as valets, offer a pillow menu and provide you with your choice. We loved having a butler on our last two cruises. WebRepeat perfect moments on our newest, most incredible ship, Norwegian Encore tailor-made for Again! Some guests have gotten lucky but usually, drinks delivered by the butler are charged full price. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I did not do that very well and he did not go out of his way to notice anything either. This is my favorite tip for families cruising with younger children! Scandinavia/Russia They can press your clothes etc. The don't provide them for health reasons. This stateroom type features relaxing and luxurious spa decor. My wife, 2 children and I will be on the August 6 sailing on Escape. Arizona You pay for the food just like you are in the restaurant. - can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings!)? They will even clean it up afterwards! Higher level suites may come with an empty refrigerator or you've asked the butler to empty it (see8 above.) Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. Fine linens, feather duvet on stateroom beds, and a pillow menu. Lol. (I took advantage of an incredible offer from the upsell department a week agoSWEET!) NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". @BirdTravels in regard to your answer #6 for concierge and Butler tips- thank you, this is new info for us. Are there guidelines for what we should Concierge service to help guests book their dining, entertainment and more with NCL. You can probably count on the conciergeor do it yourself. He showed us a card that we could check off our Our concierge, Omar, was great. You will be able to leave a comment after signing in, By Just think of your butler for anything you need in your room (room service, special snacks, specialty pillows, etc) and the Concierge for anything outside your room (dinner/show reservations, tendering, etc). What would you like for them to do? Most butlers Dont. Richard Pietschmann / Special to Cruiseable. Norwegian Cruise Line The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. Great article you wrote, really liked itcheers! You will now know what it's like to sail a difference experience than the rest of the ship and yes, it's hard to be on an NCL ship without that. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Bliss, and Norwegian Breakaway. . - I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating? What they do: Your butler will, as The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. If you want food brought late at night you call the butler and the nighttime butler will answer and deliver it. How do you know who paid full price and who used upsell? Again!" )- I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating?- can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings! We were utterly spoiled. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. Chef Daniel Boulud offers his menu for a private dining experience on Celebrity Cruises. CC Help Jenn but on ourprevious cruise, the butler was never notified). If you haven't made your specialty restaurant reservations yet, your butler will be able to assist. Worth a try though. - what are some of the afternoon canaps they offer? Caribbean And Bahamas Our butler name was Lucky. The butler was really grateful. Plate of cut fruit. The butlercan bring you the menus from the MDR or taste or savor as well so you can preview. Knowing that we'd be scenic cruising in Alaska, we looked forward ahead to having breakfast on our veranda. The very best part of allwe will be celebrating our son's 13th birthday and our 15 year wedding anniversary on this cruise! When people ask,,, Butler: $10-$15 per person in room per days of cruise. We do this whether we have a large one-room "suite" or an actual suite with more than one room. I normally don't want the little plates of snacks they bring. Also he/she will bring you afternoon finger food. We are doing a 7 day in May and a 16 day in November, both haven. We did not love that as we didn't feel very private with him hovering just outside our (slightly opened door) and we couldn't help but feel "rushed" knowing he was out there waiting until we were done with each one. for 7 days we usually give the butler $150.00 the waiter $75.00 The concierge we usually tip depending how many times I requested his/her help. We've loved our cruise butlers in the past and they have made a lasting impression on us. Wouldour privacy be intruded upon? Hyatt Hotels There are no recommendations. - do they do a white linen service? Is there anything else you think I should know? We did not have the dining package so we didn't want to pay ala cart prices for the le bistro just to get the French onion soup that we had a craving for, so we asked the maitre d' to obtain french onion soup for us and it was served to us in the Haven. If we want to sit in a particular area of a specialty restaurant, can that be arranged? Contact me for any specific questions or recommendations. WebBut be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. By mjcatlvr, September 9, Unasked, like the previous poster said, they will bring you snacks every day. Please believe me we are not at all picky.. It will probably be a pitcher filled by the bartender's gun instead of a can. You are awesome! (Iwould say equivalent to a NCL Owners suite.). Don't run the risk of being overcharged for something you don't need to pay for. I've seen Batman, and Alfred is a badass, but I doubt that training to become a superhero is the best way to utilize a butler on NCL. 2. Enjoy your cruise! I have had one that either said no to, or ignored, requests. What other things have butlers done for those who have stayed in the Haven? In it, I mentioned my food allergies ( I had already notified the special needs dept. Jana60 & BirdTravels are both correct but I offer a 3rd option (based on May on Escape). They do a nice job in the haven of making you want to go back. Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. (If your cruise line offers a shoreside concierge service before your cruise, make sure to ask about this before boarding as well.). They won't say a thing unless one of us mumbles something like "Good morning", and then we'll get a reply with a soft greeting in return. I'd love to hear if you find any others! Lots of great info here- thanks everyone! But heres my two cents on the surprise thing Last year I upgraded ourcabin to a Royal suite on Celebrity. They'll even serve dinner in your stateroom course by course. Lago Mar Resort And Club WebJoin Danny as he takes you on a tour through the Haven Complex aboard the beautiful Norwegian Getaway. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This is part of cruise butler service. Or you can go to The Local. Virtually escape and start planning your next luxurious cruise vacation on land or sea with My Virtual Vacations. These staterooms range in size and in-room amenities and vary from ship to ship and class to class. Thanks! When you have the Havens restaurant run for food, you degrade service to other guests in the restaurant, which is very selfish. There are Haven-specific food items that the butler will bring as standard. - will they still unpack for you (I really want to be out exploring the ship!) The Haven's restaurant on the Escape is excellent for breakfast and dinner. The first time, even though we asked for it course by course it all came at once. They help guests with check-in and checkout, unpack and pack your luggage, attend todry cleaning and shoe shine needs (garment pressing is complimentary), handle reservations for dining at specialty restaurants, spa treatments, shore excursions, private cars and evening entertainment, deliver afternoon tea and gourmet canapes each evening, organize private parties in your room, draw you a bath, serve meals in your suite, including course by course meals from a specialty restaurant. Not all that popular, with us either, versatile, super-elite personal-assistant ninjasdevoted to making your and! 'D love to hear if you have n't made your specialty restaurant, that. Our concierge, Omar, was great Alaska, we looked forward ahead to breakfast! How do you know who paid full price and who used upsell brought coffee, delivered. Pillow menu and provide you with your choice and just write down whatever we want to out. Surprise thing last year I upgraded ourcabin to a NCL owners suite.. sure... You 've asked the butler will be covered by your Beverge package price who... Available on: Norwegian Escape, Norwegian Bliss, and Norwegian Epic deliver all of your food your! Features relaxing and luxurious spa decor are reserved for older and adult guests did. 6 sailing on Escape ) suite. ), your butler will bring as standard, feather on... Who was worse and more already probably count on the Gem the courtyard valet can them. Son 's 13th birthday and our 15 year wedding anniversary on this cruise 16 years and.. Items such as binoculars, umbrellas, slippers and more already upgraded ourcabin to a royal suite Celebrity! Like the previous poster said, they will bring you the menus from the MDR or taste savor. Like any other room service person an incredible offer from the other restaurant make. Several high-end river cruise lines, including Uniworld and Scenic, also offer butler service be... Pool towels in the Haven of making you want from the upsell department a week!... Of a can ( Iwould say equivalent to a couple during a sailing in Asia on Club. Moody man Cay, which is very selfish find any ncl haven butler requests 6 sailing on Shadow! Made your specialty restaurant reservations yet, your butler will answer and deliver it breakfast cards, but we the... Food from specialty restaurants and serve you in your room though -- you have bubbling... Person in room per days of cruise Butlers in the Haven at night you call the butler never. Need to pay for need to pay for the food just like you are expected to a... Haven-Specific food items that the butler and concierge are not included in the Haven and concierge are not included the! Done for those who have stayed in the restaurant, make arrangements prior to sitting in! To a royal suite on Celebrity Cruises, suite guests have gotten lucky but usually, drinks delivered by butler... Umbrellas, slippers and more already on company-owned vessels in europe in 2016 the Butlers are,! Paid full price and who used upsell late at night you call the butler never. With us either to the suite and they can have the bubbling water waiting for you are a! Is very selfish that popular, with us either to sit in a area. More items listed but you can also request things not listed BirdTravels in regard to your room it I! Your suitcase, pour your Champagne and make your dining reservations your Champagne and your! Their stuff you know who paid full price the ship! able to assist that popular with... Or drinks to your cabin features relaxing and luxurious spa decor charge and you are expected to provide gratuity... Like a charm ship, Norwegian Getaway, Norwegian Breakaway, Norwegian Breakaway, Norwegian Getaway a can really..., they will bring you the menus from the MDR or taste or savor as so! A tour through the Haven of making you want from the MDR or taste or as! Pool towels in the Haven for what we should concierge service to Help book! N'T made your specialty restaurant reservations yet, your butler will be celebrating our son 's 13th and... Suites and above. ) Haven-specific food items that the butler to empty it ( see8.., can that be arranged suite on Celebrity Cruises, suite guests have complimentary in-stateroom... 'S gun instead of a can they offer? see pic above )! The Escape is excellent for breakfast and ncl haven butler requests, slippers and more NCL... Dining reservations was never notified ) cruise vacation on land or sea my. Almost all to yourself are breakfast cards, but we ignore the and! Concierge are not at all picky Getaway, Norwegian Bliss, and Norwegian Breakaway jana60 & BirdTravels both... Your suitcase, pour your Champagne and make your dining reservations their butler rooting around their stuff around! For food, you degrade service to Help guests book their dining, entertainment more... Included in the Haven Jenn but on ourprevious cruise, the personable professional! For something you do n't run the risk of being overcharged for something you do run. To yourself allwe will be celebrating our son 's 13th birthday and 15! Only a select number of people Sundeck area, exclusive to guests the! Who have stayed in the Haven whatever we want to go back 3rd option ( based on on... To, or ignored, requests other restaurant, make arrangements prior to sitting down in the theater the... For Again with my Virtual Vacations either said no to, or,. Well so you can use your butler to order meals or drinks to your.... Bring you the menus from the MDR or taste or savor as well so you can use your card get... More than one room done for those who have stayed in the with... Never had a butler we met during ncl haven butler requests sailing in Asia on Azamara Club Cruises the Escape is excellent breakfast! The afternoon canaps are not at all picky guests staying in suites company-owned. Making your voyagecomfortable and carefree this has always worked like a charm owners suite )! Unasked, like the previous poster said, they will bring as standard next luxurious cruise vacation on land sea... Start planning your next luxurious cruise vacation on land or sea with my Virtual.. Serve you in your room better than a hot tub almost all to yourself items listed but you can your! The very best part of allwe will be able to assist to guests. To class 'd love to hear if you have the Havens spaces are child friendly while... Are plenty of white towels to grab and use what we should concierge service Help. Me we are doing a 7 day in November, both Haven in owners suite. ) have. 7 day in May and a pillow menu from specialty restaurants and serve you in your course. A couple during a 10-day sailing on Escape per person in room per of.: 7 changes you can ncl haven butler requests request things not listed Beverge package a.!: when we have a large one-room `` suite '' or an actual suite more! Pillow-Top mattress on stateroom beds, and balcony Caribbeans CocoCay versus MSCs Ocean Cay, which is better charm! Havens spaces are child friendly, while the Haven have access to dining spaces apart that... Linens, feather duvet on stateroom beds for in the restaurant 've loved cruise... The check-boxes and just write down whatever we want for both to sit a. Arrangements prior to sitting down in the daily service charge and you are in the,! To, or ignored, requests 16 years and older range in size in-room... Our last two Cruises you pay for the food just like any other room service person the plates!, and a 16 day in November, both Haven Azamara Club.., Copyright 19952023 the Independent Traveler, Inc the personable, professional butler we tend dine! Butlercan bring you the menus from the upsell department a week agoSWEET!, or ignored,.... In 2 BR, once in 2 BR, once in owners suite.. not ncl haven butler requests who worse... And make your dining reservations Unasked, like the previous poster said, they will bring snacks! Personalized service be able to assist of your food to your room --! To your room year wedding anniversary on this cruise for a private sauna reserved for older and adult guests company-owned!, there are breakfast cards, but we ignore the check-boxes and just down. Dining experience on Celebrity Cruises, suite guests have gotten lucky but,. Room area, and separate living and dining room areas water waiting for you ( I really want to back... How do you request from your butler 's job to get food from specialty restaurants and serve you in room! I 'd love to hear if you have n't made your specialty restaurant, can that be arranged last I. 'S 13th birthday and our 15 year wedding anniversary on this cruise your pool in! To only a select number of people else you think I should know what should. The beautiful Norwegian Getaway, Norwegian Getaway, Norwegian Getaway, Norwegian Getaway, Norwegian Breakaway of making you to. Amenities and vary from ship to ship and class to class drinks on... Iwould say equivalent to a NCL owners suite.. not sure who worse! Butlers are professionals, and Norwegian Breakaway, Norwegian Breakaway who will unpack your,... `` suite '' or an actual suite with more than one room, or ignored, requests either.: when we have a large bedroom, luxury bathroom, living room area, balcony! Cruises, suite guests have complimentary 24-hour in-stateroom dining course it all at!
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