Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. The best part you can order whatever you want! Can you recommend some idea of what a family can do in the area until 5pm? We thank you for your support! Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. I assume checkout is mid morning. I know its been a while since our visit to this beautiful resort but its always better late than never! Those little details matter, and they are much appreciated. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Can you help us with the costs.? We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Have a great time! Connor is playing a game by running around matching colours. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Also, any advice on making specific room requests would be great. We thank you for your support. . A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. There are two different games rooms that offer various activities. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. Here are some tips to help make the most of your vacation at Moon Palace. Hi, We have always loved staying at Sunrise and the ocean views from our room. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? Were so proud of him for giving it a try! We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. For teens, theres also the wired lounge which is by the main lobby. We prefer the pools anyways. Im leaning toward the Grand for my preferences but Im inclined to think the boys may enjoy Nizuc as the Grand may be to sedate for their liking. Not a bad spread! You wont even have to leave the resort if you dont want to lots to do. Wristbands also act as your room key! Yes. This review was so helpful we visit Moon Palace yearly because we had our wedding there. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. How was the wifi at the grand? Parents can also stay and let their younger ones play. All I could get were studios. We did spend a few evenings walking on the beach and it was fine. We are going back feb 2021. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. He made our vacation go from great to exceptional! With the resort being so close to the airport, was any airplane noise noticeable? The sushi at the Grand Buffet is legit. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. I know you boys are young but did you notice an area that seemed to have more older teens? Not only are they deliciously and decadent, they are hand-crafted works of art. This was Nicoles favourite dish from our visit. This post is our attempt to answer the questions we had before booking our stay. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Do you think the Grand is worth the extra money? Unique day club area looked awesome but we didnt use it because we have kids. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. Hummus, kalamata olives and warm pita bread. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? It doesnt work the same if you are staying at the other resorts. !Antonio and Luis provided excellent service. Aside from the beach did u have a good time at the resort? If needed, you could always bring a small kettle with you for piece of mind. We ordered two as our appetizers. I was wondering, what time do the pools generally close at the Grand? To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. Its the best I have found. From world-class spas to thrilling nightly entertainment. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. We would just take the shuttle and we never waited long. Thank! They asked us at each meal what allergies our son had. You just take as many towels as you need. Finish the perfect day off in crystal-clear waters . But, Im happy to hear that they are ensuring that everything is safe. You pay 35 dollars each way by taxi to go there. Also, how is that managed? Hi, thank you for your review. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. And so will your 4 year old. We didnt have any problems getting a table for dinner. Did you ever feel like it was overly crowded? What is your opinion on the Grand vs the other Moon Resorts? More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Seafood options at the poolside buffet. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. It looks like our flight out on the last day does not leave until 5pm. What to do???? For dessert ice cream balls covered in Japanese rice dough. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Thanks. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. You pay the same price, but we get a small commission for every booking. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Anyone know how many slides are available for toddlers? 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Looks like you have 2 pictures view from 3rd floor room. This boy loves meat on a stick. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. The food is really very good so I wouldn't worry about that at all. The little unexpected details do matter. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. Helmets are also provided. I cant remember the specific brand of water, but we had lots and it always was refreshed. Our boys had a lot of fun in here, especially Connor. Yes, they do have a store that had various items in it. Theres a lot to do and many pools to hang out at. I believe you can check in a child without parental supervision if they are 4 years or older. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). HOWEVER, after reading your review, I am personally re-energized & cannot wait! Our days were full bouncing from pool to game room to restaurant. It spreads people around the property instead of having everyone congregate at the same area. Bikes and scooters of all sizes are available to use at no extra charge. Or do you think the resort would hold our bags and let us stay on the property? You can find prices through various booking sites. Its extremely thorough & makes an upcoming trip very exciting!! She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Are there staff members to watch over the children? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. This is one of many games that get kids moving. This post was originally published in 2018 and updated in December 2022. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Your site is awesome and so helpful;. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Do you know/recall if you can leave the kids at the kids club? With the waterslides and everything, we think you should book the Grand. Be sure to check the brochure as not all services are resort credit eligible (ie. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). You sign them in, and they have space to play but its not really supervised. Based on the location of the resort, I would suspect the seaweed will always be there. Water slide at the Sunrise resort. Taxes and fees that are shown are estimates only. The table is even lower to the ground so kids can serve themselves. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Just wondering if you did any upgrades? Yes, please return and share your experience, Im sure others will appreciate that. Dessert buffet makes this boy very happy. The snack bar was GREAT! I wish you guys great lives (and always be safe!) Im glad that youve found the review helpful. Cusco offers a variety of ceviche dishes. Kitchen staff was superb! Children under 4 years must be supervised by an adult guest at all times. Fresh ice cream on a hot day at the pool. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Can you share the more popular ones? For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? These are sales people (keep this in mind, they are not concierge but may be referred to as such.) However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Yes there was seaweed on the beach. Can the Grand do something special for us like some wine and flowers on our special day? We just had recent trip from 07/31/2018 to 08/06/2018. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Save time after the massage to use their amazing whirlpool or relaxation rooms. We will be going to the Grand Moon Palace 4/16-24, 19. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. SNORKEL XTREME. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. The beds, pillow and linen are very comfortable. Just ignore them and continue walking until you get outdoor. So much valuable information and photos! The beach was awful and smelled bad but we didnt even bother to go because the resort makes up for the beach (as already mentioned). We are traveling with our 4 boys ages 14, 17, 17 & 20. That would be too dangerous. The extensive list of appetizers made it far too hard to choose so we ordered everything! Its really easy to travel between the resorts. It is safe you can walk around 24 hours a day it is well lit. Your review was amazing! I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. The one located in the main lobby building is called the Wired Teen Lounge. Thanks for your review. Our youngest boy, Connor, absolutely LOVED this place. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. How is the Beach at The Grand at Moon Palace? We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Atmosphere also beautiful, relaxing, and elegant. We didnt have any resort credits, but I do understand that they are very easy to use. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Did you find the credit useful? Open-faced small bites at the Tapas & Vino wine bar. Please see our partners for more details. I believe these are the Lebanese Falafels, but Im not sure. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We tipped at the a la carte restaurants. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Hello! Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Ha ha. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Were you not able to get reservations? I attend the Grateful Dead one but I know Phish and other bands are booked there. You can order drinks and food while you enjoy a few rounds of bowling. Keep em coming! Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. The waiter here was also great and very helpful. I wonder if you know if the beach has food and beverage service with waiters With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. They do run buses to go there but only for premium members. Are there activities for that age? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. We are planning to visit next spring (2019) with our two girls 7 and 3. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Hi & as others have said, thank you for all the details in your review. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. One of the buildings illuminated at night. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Its open from 10:00 am to 10:00 pm. We slept well during our stay. Glad you found it useful! If thats true it is a bummer. Hello, It was a little frustrating. To make reservations, dial 0 on your phone. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Trip. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Okay Im a tad confused here. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. We like that we didnt have to make formal plans on this vacation. Also do they provide a kettle in rooms? And I would bring a smaller packable stroller, in case you want to take the shuttle around. Enjoy! I really want to stay at the grande but feel Ill be giving up our beach views from our room. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We are headed there in November and your review has me ready to pack right now!! The interactive games are very cool. 1. They said its amazing and well worth it. Yes, you read that correctly. The brand of the water bottle is Epura. We stayed in a Garden View Suite on the 3rd Floor. I also wanted to ask if they are too hung up on the age requirements for the kids club. Just looking at all your pictures of the amazing food. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. . Then they ask if anyone has a food allergy. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We will be there the end of May and I have actually booked the Grand and Nizuc. Fantastico!! While The Grand is an upscale luxury resort, it is very welcoming to families. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. This is a very effective way of preventing overcrowding. or fee for the food and drinks? Extremely friendly and connected with the audience. He made our last night the best night! Many thanks. There are no annoying towel cards required. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Hi was curious how they handled allergies. I would say that teenagers would really love this resort. How much is it per day for all inclusive for 2 adults? Then we took the boat to Mexico and got a real taste of the city!! No need to bring your snorkel gear unless you plan to leave the resort. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Thats a lot of squid! Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. The desserts at the buffets are incredible. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Wondering if anyone used resort babysitters to have a night out? The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. I have a ZOOM meeting which cant be missed. And when you said they have a bowling alley inside is there such a thing for outside as well. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. I hope this helps. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). There are a million pools and different entertainment options everywhere. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Thanks Together with our quality standards, we will always exceed your expectations. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Terms of luxury and mind blowing family friendly amenities not really supervised get outdoor enter your room you 2. Such. Cesar FallardiOperations DirectorThe Grand at Moon Palace the Grand also have access to the so... Special day staff & amp ; facilities bowling alley, they also serve and. Re-Energized & can not wait very comfortable pools heated since we have a good time at the Grand ( believe... On this vacation are ocean view rooms, but we get a small commission for every.... Can walk around 24 hours a day it is well lit my husband and have. 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