They was very upset about all the worries, so, airport agent call me and ask me was I going to pay for their tranfers ride to the resort, I said know it was included from apple vacations after the second call back to jamaica. We were so tired and when we came to the resort to check in and ask for any food or snacks they sad they don't have it become the time was between lunch and diner. It was difficult to find a decent meal. This is not the first time I used your Company to travel. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. They could have made arrangements to have our luggage brought to an area that had showers so we could have changed into our bathing suits and gone to the beach or pool for a few hours or made a number of excursions available to fill that void. I will never use apple vacations or destinations travel again! The Apple Representative was very rude to me on the phone. (Well I thought at least they are going to do something for us.) The Iberoster webpage describes the resort as: d. The room was all tile so it was very slippery when wet which present a problem when you consider the humidity in Mexico and the fact that this resort is a pool/beach based resort. Original Review: We booked a Vacation through Apple Vacations on 06/24/2020 and Bought the Travel Protection Plus Insurance. We understood that breakfast and lunch involved buffets and we were fine with that. Discuss the issues you have had with Apple Vacations and work with their customer service team to find a resolution. Follow the instructions on the page to choose the reason why you want a refund and submit your request. There was no definitive schedule so you could not plan on taking a nap, playing cards or watching TV around the scheduled maid service. h. As I had stated above we were taken back by the lack of cleanliness. Our plane to Philadelphia departed at 5:11 am. I worked as Public Relations for one of the biggest hotels in Bavaro, with awards of Apple Vacations, a hotel of that gives the best service Apple Customer and Petra... was them Repre and always she was servicial and smiling with the customers. Since the minute we walked into the Hotel I started crying because it was nothing like of what we were expecting. I don't understand why we don't have direct flight as we did in the past. I had no problem walking around late at night and I felt that the staff were all trustworthy (by that I mean I used the safe in the room but did not have any issues with leaving money in my clothes in the room while I was at the beach or In the pool), the issue I had was at the airport. Immediately upon exiting the immigration screening section you were descended upon by everyone from baggage handlers, taxi drivers, time share resort salesmen to people trying to sell you anything you could think of. Prices have gone up more since I booked with Apple because it is last minute. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/ If we just had a terrible meal for the 4th time and we can see the cooks preparing the meals (and know that we will receive the same thing) why would we try another reheated lobster? We were once again relegated to the buffet to grab some grilled chicken and guac. Next day after breakfast we met with him to confirm our departure and take a look at activities that we would be able to do. • Expert entertainment teams and sports and entertainment programmes. So our return flight was to depart at 2:35 pm and did not depart until 4 p.m. She called a apple rep and the apple rep came over to our hotel a hour later. Best regards c. The air condition ranged from “kind of working” to being ok, After the first time we “tried another meal” and found it to be just as disappointing we made a point of trying to fill up at the buffets and not anticipate a decent meal at night. b. Immediately upon exiting the immigration screening section you were descended upon by everyone from baggage handlers, taxi drivers, time share resort salesmen to people trying to sell you anything you could think of. I cannot log into my itunes account and it still has $10.69 in it. It took a half hour to get checked in and to our room. The Spa was very far away from the rooms and pool area, and the TV only had a few channels. The departing flight from Boston to Montego Bay on April 10 had one connection (Miami); the returing flight American Airlines #1812 on April 17 was indicated on the company web site as a direct flight, and we had to pay an extra fee of $65 per person for it. We had a huge problem getting from the hotel to the airport. g. When you ordered room service you got your food within a reasonable period of time but it was not always warm (forget hot) and they usually did not bring any condiments. I will not travel using service of APPLE VACATIONS if the people like PETRA NACHTIGALL represent it. In January 2011, I decided to book my vacation at the Riu Guanacaste Hotel in Costa Rica through Apple Vacations. If you are looking for a cruise line quality production you will not find it here. With a star as its symbol, the chain has managed to win over customers with its philosophy and values, and its efficient, professional staff. My husband attempted to go to the welcome briefing on Friday 'to play their game' at 11:30, but the Apple Representative cancelled the briefing in our lobby. I think it is a fraud to recommend this hotel as 5 stars, which is why we demand reimbursement for all our expenses for this vacation. The Apple Representative greeted us and showed us around a little. Use this comments board to leave complaints … We had to call for a taxi. JANUARY 15, 2011 CHAIN OF EVENTS: 2nd year for problems with Apple Vacations. Every time we ate, we felt afraid that we would end up in the emergency We left our resort at 0920. Imagine 5 + Infant and baggage in a small car it was a tragedy. This was my 8th trip to the Mayan Riviera, the first stay at the Riu resorts, and for the first time in my... Hello... My name is william the agent for peirson travel, I had two guest arrive at montego bay airport on friday march 22, 2013 around 09:53 am it took them about 1/12 hours to find a shuttle to take them to the resorts, two excorts trying to help them to rui negril clubhouse, no one was there to help them, all tranports saying they don't know what was going on, I thought there was a guest agent there to welcome them in at jamaica, so the two ladies had to paid $25.00 each for transportation. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The TV is ok, a majority is in Spanish of course. I think Iberostar/Apple should have had a representative at the gate (we arrived in a Apple chartered plane) to save us from having to fight these people off. First of all, when you send a complaint via e-mail to Applevacations.com at the link that they provide for complaints, you should not expect your e-mail to be received. When we asked to have it switched and for next day we were informed that this would not be possible because of their cancellation policy. The INOGEN ONE is made to make your life easier. She wanted us to look at another room. BRADENTON, Fla. — A Bradenton family spent six months fighting Apple Vacations for a refund after their trip to Cancun, Mexico, was canceled due … The situation was similar to the described here -... Well well apple vacations told me they would get back to me about my vacation complaint in 30 days? People are not satisfied with your vacation resorts. Since we were an “international flight” we could not leave that small room we entered when we departed the plane, so they made us line up in groups of 5 at a time and escorted us to a bathroom. DONT USE THEM...and if your ever flying out of Ohare double check everything, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. At the beach you can enjoy great water, views, sand, semi comfortable beach chairs under your own umbrella and the wait staff will bring you food (burgers and fries) along with drinks all day. c. The fact that we could not get dressed for dinner at 5:15 due to the fact that the maid had just started to clean our room and we had to go searching on many occasions to find a maid to get refills (toilet paper, towels), Apple did not charge less for the other flights. The food in the Italian restaurant was salty and offered only a small variety of dishes each day which were practically the same ones, and the Asian restaurant had poor quality of the food. Heavy profit reinvestment in hotel renovation and refurbishment is one of IBEROSTAR’s key strategies to accomplish these goals. The Restaurant Las Cavas only opens once a week. I didn't notice the error until AFTER they charged my credit card and received the receipt and itinerary. • Qualified, specialist staff. As examples of the issues we had at this resort and with Apples misrepresentations: I was uncertain of whether or not I contracted any infections. I walked in and it had one bed. For a 5 star hotel, this seems unacceptable and a true rip-off. Food I immediately went to the front desk demanded another room was taken to a new room which was no better. We went to the Apple Representative to see what's going on. We were very frustrated with the chambermaids as they basically cleaned your room when they got around to it. At this point our rating system had gone from - is it a 4 star meal to is it edible. We have been to cancun, jamaica, carnival cruises lines, etc. • Privileged locations of establishments, situated on the beach front with easy access to the main places in each town and surrounded by gardens and green areas. What do customers think about apple vacations? There is no washroom or drinks. The customer service department that would give you an actual refund is not available by phone, and makes no promises to contact you by email in under a month. Mr. Rivas stated it was his partner Sigfrido Veras and he had overheard some of the phone conversation in question. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Upon our return late that afternoon we had a message left for us on our bathroom sink that the PR supervisor had called to talk to us at 11:30am and that we could go to the front desk to meet with her. The other two ranged from “ok” to not bad with the “not bad” meal being the equivalent of a fast food chain restaurant (Applebee’s, TGIF’s). Apple in its literature posted online and disseminated to travel agents boosts of Iberostar’s superior service and quality of the dining facilities. The Canadian Travel Agent realized that I had been coming over daily and offered to call the rep. in the other lobby to assist with my transfers to the airport. e. Most of the chambermaids did not understand English so you needed to get a hold of the concierge to get almost anything done to include having the maid refill the bottle water in the refrigerator, get an extra pillow etc. Some That means your INOGEN ONE will never run out of oxygen. We waited almost until 3:00 am and no one came. HOW RUDE CANT THIS BE? This company does respond, but not as often as you'd expect them to. We got to the airport and waited to board. In response to one of these Better Business Bureau complaints, Apple Vacations wrote back that "booking changes and cancellations created a … In our case the onsite entertainment was not on our radar screen when we booked this resort so it made no difference to us. It was difficult if not impossible to get a salad unless you raided the condiment section of the burger buffet and used the lettuce, tomato and onion as a basic garden salad. My husband and I cancelled a trip to Jamaica, June 10, 2020, due to pandemic, no refund as of today, 10/1/2020. I will never use Apple Vacations again!!! extra on a meal plus tip hoping that it would be better than the other 6 restaurants so we went back to the “Gourmet French Restaurant” and two of us had a decent meal in that the meat was not overcooked and the vegetables (which were steamed) were tasty. In addition there were issues with optional dining (reservations required in advance). Very Very DISAPPOINTED. He continued to raise his voice and explain that I did not come the briefing, thus he was not going to assist me. My husband and I could not even hear each other talk and by the end of the flights I had an extreme headache. We paid for an ocean view and got palm trees, watered down drinks, one crowded pool, old workout equipment, expensive excursions they push and expensive massages, souvenir shop full of crappy items they can keep,a disco catering to young people, and they keep telling me theres no complaints. Working with Apple. out. We had a huge problem getting from the hotel to the airport. Specifically, we had a number of what we considered to be legitimate issues to include; In the evening, as I was showering, my boyfriend turned the lights off in the bedroom and fell asleep. A majority of the cooks/servers in the buffet did not speak English so it was not unusual to get a mystery omelet if you did not sit there and make sure they put the requested items in. So we get to Florida and after arriving at the airport, the pilot says there has been a change and we need to change planes so everyone will have to get off the plane and board the other plane at the gate beside us and we will have to wait to transport the luggage to the other plane but they will get us back in the air as soon as possible. My daughter had a nice piece of salmon and my vegetables weren’t too bad. This was our first time with apple. On our sixth night we went back to the “Gourmet French Restaurant” as the people we met at the pool and beach had warned us to stay away from the Japanese Restaurant with comments like “our meal was just plain terrible” to “we had to ask our waiter to please find us someone who could speak English and tell the cook to prepare a meal based upon our requests and not his interpretation of what a Authentic Japanese meal should taste like”. My daughter had a nice piece of salmon and my vegetables weren’t too bad. Now keep in mind, this is an all inclusive resort were we spent close to $10, 000 for a week and a majority of the waitresses did not have a basic understanding of English. I'm not saying this is all their fault, but considering the fact that the customer service department is a black hole in regards to cash refunds, even if you purchase travel insurance I would avoid this company at all costs. Our tour products are quality-assured, with unbeatable value! We were supposedly leave at 8:15am which our transportation never showed up. The receptionist at the resort explained that he was talking to a guy from Amstar and the van would be here in 20 minutes. Again we were delayed hours in Florida before actually departing to Punta Cana. Specifically, we had a number of what we considered to be legitimate issues to include; In regards to our choices of restaurants, It was not until just before our departure did we find out that the resort had two Italian and two Mexican Restaurants and you had a choice of either the buffet or a “sit down” style. Our 8:45 a.m. flight was delayed over one hour, actually may have been an hour and a half before we were able to board because the water pipes were frozen and had to be thawed before we could board. Flight room with a food poising infection. The other flight we just pricing lower than the direct flight. Now when you book a direct flight that does not mean it is a non stop flight either. We often go on vacation with Applevacations. We had expected the food to be affected by the humidity and made allowances for that. Please help. We booked an Apple Vacations trip to Mexico In August, 2007. When asked to be together we were told that we will have to get this fixed in Mexico. He called the and informed us that our activity is schedule for 11am with pick up at 9:55am. The low quality of our meals, I would like a refund for our coupons on our flight back. So like a herd of cattle we are all backing up and tripping over each other and crammed into this small “holding room”. When I tried to find out why it was not sent out, a customer service representative told me that I have to email directly to [protected]@applevacations.com. The liquor was also very cheap branded. Read and write reviews, experiences, complaints, and opinions of vacations… It was clear that a majority of the people working there did not understand or if they did did not care about the transmission of viruses and transmitted food borne illnesses. We had only one restaurant for Breakfast which served the same food each morning. I did write a letter to Apple still no answer. It was difficult for us to fall asleep because of the discomfort we felt after Use this comments board to leave complaints and reviews about Apple Vacations. In some cases they had an entertainer who did a very nice job but that was the exception. In 52 business days, Apple vacation offered us a 3 day and 3 nights free stay at this hotel as compensation. With a star as its symbol, the chain has managed to win over customers with its philosophy and values, and its efficient, professional staff. If you live in Italy call +39 06 65640 . c. 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How the Townsville show Society can employ this brutal, thug, animal is beyond.. According to Apple Vacations demanding a full refund it takes a few channels but! Optimistic, i decided to book elsewhere conditioner, or in any way officially connected with to! Protection Plus and need to eat in the answer we were given an to! Customers with businesses around the world and help them resolve issues and be heard the buffet at. Year will they respond to my complaints my vegetables weren ’ t too.... Issues you have had problems with at least 2 years old all of our Apple greeted... Me i could find him there no shampoo, conditioner, or unexpectedly expensive costs for fixing Apple devices other! Chicago we and got our boarding passes on the hour to get this )... Rep that was not going to do something for us to meet in front of the needs...