§ 2-315. Your Precious Words: GE Cafe 36 inch Duel Fuel Range. Ge Appliances Range. Buy on Amazon. She was very graceful and very helpful. Shame on GE for designing a replacement part in a way to force consumers to replace more parts than they need to. I have experiences the same thing. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. So it sounds like it is out of adjustment and you are not actually getting it all the way pushed down so the lock will not come off. - ARTICLE 2 - SALES (2002) › PART 3. GE technique is famous for reliability and quality. We went to the big box store where we bought the stove to see if they may carry the part and there was another person in there with their knobs in hand broken as well. General Brewing Tips. The knob is attached directly to the bad valve. You will be able to edit the text before publishing. It stuck out. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens . If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! what is the replacement part number for the ge cafe series lower oven knob? If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. Great Comment! With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. Also, my stove is 11 years old and she said that made a difference. They need more reinforcement around the shaft. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. We are processing your message. Score. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. Rank . They keep breaking on us as well and we are not 'hard' on things. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! Troubleshooting the touch pad is easy in most cases. 1. I read this thread and looks like most people had issues with getting a replacement. I found the Power Boil knob for the Cafe model I have and ordered it. Model #CGS990SET3SS Ge Cafe I found these on McMaster Carr for 2.08 each. Great prices on all factory-authorized General Electric knobs. You will be automatically registered on our site. In cases of power surges, problems with the dishwasher, or adding in dishes after a cycle has begun, your GE dishwasher may need to be reset. It sounds like an airplane taking off. 10 Best Ge Cafe Gas Range Problems - December 2020. "Sadie" was very helpful. Design matters. You're absolutely right about advising others to consider legal action. I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. Uniform Commercial Code › U.C.C. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. If you wish that your prior post be removed, submit a notarized letter. Yourself. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. ALL KNOBS CRACKED within 6 months! We have had 5 service calls and "they" say that the noice is normal. More than ever, most families want the power to transform their home interior to match their unique sense of style. Model #CGS990SET3SS Ge Cafe . If you are told that there is no more higher up to go to, then tell them that you are going to speak with your lawyer about legal action AND that you have this pissedconsumer.com page and all the comments from other consumers that document the problems this GE Cafe range has with the knobs. Get contact details that poster left for the company. Here’s the replacement valve you need, comes with a one year warranty: http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038. Use your oven's electronic touch pad to choose the cooking program. I fell in love with it and I … Its time to make appliances personal. We use cookies to give you the best possible experience on our website. The igniter receives its power from a spark module in the control housing of the stove. Learn how your comment data is processed. And for GE microwave troubleshooting you just need a good manual in case of minor failure. https://www.mcmaster.com/6659k681. MSRP applies to the continental 48 United States and does not include such items as delivery, installation, installation accessories (i.e. Rights Reserved, You Are About to Contact PissedConsumer.com. Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. It creates a spark that ignites the gas to initiate the burner's flame. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. Very poor design, so frustrating and a safely hazard. Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. It is normal to have a 5-15 second delay from when the hot water knob … Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). GE used to be a reliable manufacturer but -- obviously -- is no longer. I have the exact same problem. I explained to her that the plastic stem on the *** for the large middle burner had broken off. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. I have the same issue those knobs keep breaking the plastic. I'm so disappointed with this stove. It won't push - Answered by a verified Appliance Technician. We also upgraded our appliance package to the cafe, the plastic *** continues to crack and it not safe ,we could not turn the stove off. Your Account. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). I also expressed my concern for the other knobs breaking in the future. It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. Great marketing on their part, they must maker a fortune in parts. Consult your local authorized GE Appliance dealer for its prices. I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. En español Live Chat online. Review #523640 is a subjective opinion of It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). If that option is unsuccessful, try rebooting your unit … She was able to pull up my registered product by using only my phone number. So we were very careful with the knobs and it still broke one by one every 2 months. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Your Account. Implied Warranty: Fitness for Particular Purpose. A little pricey, due to shipping on Amazon. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. You can try to reach review author by writing a comment to the review or try one of our business solutions. I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. tag since it will not come up for us as a valid model number. I hhave a stuck knob on my ge profile gas cooktop. Jun 4, 2017 #20 rpatrizio said: Add me to the list. Laresa. Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. If you want your response As a homeowner, you can troubleshoot common ignition problems with a … In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. I have GE cafe and really disappointed with the quality of the knobs. Buy on Amazon. Buy knobs to repair your General Electric range at PartSelect. Flange Diameter x 1.5 mm. ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. 1-800-269-2609 24/7. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). This is a problem with the gas valve for the affected burner. Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens I will just keep them stashed for when/if mine break. Product Name. Once the flame is lit, turning the knob down a notch stops the clicking sound made by the igniter. The knob stem was two long. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. In Canada, we have similar rights through the Consumer Protection Act of each province. Same-day shipping and easy returns. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. I was quickly successful in getting the replacement knobs for FREE. Free repair advice! To learn more about your range/stove/oven, or to order parts, click here. If you have broken knobs, I would suggest you try my method and see what happens. We have a GE profile stove top and have to replace 4 knobs. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. In a few of these cases, a gas range was on for an hour or longer due to being brushed against by children and other family members. She gave me a customer service number. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced … Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … range cords), or removal of old appliances. Thank You for Your Reply! to count towards your company rating, you can also leave a comment for this review. Joined Jun 4, 2017 Messages 2 Location USA. By far, the most common complaint about GE profile ranges is the knobs not locking. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). This diagram shows you how to do the repair, click it for larger view in a new window. General OBLIGATION and CONSTRUCTION of CONTRACT › § 2-315 these knobs that GE has not addressed after... 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